Privacy and Cookie Policy

WinClass Education Pty Ltd (WinClass, us, our Company, the Company) is registered in Australia with ABN 16 646 239 367. The website (the Website) is owned and operated by WinClass Education Pty Ltd. The Privacy Policy and The Cookies Policy is to all users of the Website, including clients, tutors and guests and references in the terms to you or your are to you, the user of the Website, whether you are a client, tutor or guest.

By using this Website, you indicate that you accept the Privacy Policy and the Cookies Policy, and you agree to abide by them. You are consenting to such processing and use, and you warrant that all data you provided is accurate, correct and up to date. If you do not agree to the Privacy Policy, please refrain from using this Website.

At WinClass, we regard your personal information as the highest level of importance, so we have prepared this privacy policy (our Privacy Policy) to explain how we collect, use and share it. WinClass complies with the requirements of the Privacy ACT 1988 (ACT) and the Australian Privacy Principles (APPS) prescribed by the Act in respect of how we deal with your personal information. By using or accessing the Website, you agree to the terms of this Privacy Policy and the Cookies Policy. Capitalised terms not defined here have the meanings set forth in the terms and conditions (the Terms and Conditions). WinClass reserves the rights to update our Privacy Policy and Cookies Policy to reflect changes to our information practices without further notice.

What and How does WinClass collect information

When you use the WinClass Website, you are submitting information when interacting or navigating the website and the activity associated with this use are collected by us.

We also collect details regarding your browser type and your IP address (a unique address that identifies your computer on the Internet), your device ID, your physical location, your operating system type and referring URLs and the way you visit our Website including, but not limited to how long, how often and which sections of the site you most frequently visit, via tracking technologies such as cookies. This data may be shared with our partners and prospective advertisers to provide them with information relating to how our visitors use the Website. We may also collect information about you through analysing your actions with electronic communications we send to you periodically, including your opening of such communications and clicking on included links. This information is necessary for providing personalised and location-based content as well as for analysing the use of resources, troubleshooting problems, preventing fraud, and improving our services.

Through the registration process and account setting, you must provide us with your own, your child/children or your parent’s name, date of birth, contact number, postal address, email address, hometown, and other information that may be requested during the registration process. For tutors, you also need to provide your Working With Children Check (WWCC), your ABN, your photo and other related information about your education background, qualification, skills and experience as it relates to tutoring quality. You may provide your information by phone, post, email, filling the forms of our Company or in person.

Tutors may attend an interview with us. We will treat any personal data shared with us during interviews in accordance with this policy.

We may require you to provide us with your financial information to authorise or process payment and bill you or pay you for our services. These details include for tutors: your nominated band account, your invoices, and your payment history, and for clients/students your payment history and payment card details.

When you book tutoring services via our Website (if you are a Client/Parent) or when you receive payment for delivering tutoring services via the Website (if you are a tutor), we will pass your financial or personal information to those parties necessary to process your transactions with us such as credit card companies and banks.

When you use the Website and the services of WinClass, you may submit information and content to your profile, generate activity data through engaging in educational activities, or send messages and otherwise transmit information to other users. We store this information so that we can provide you more efficient service and offer personalised features.

Recording and Class Playback

When you use the Website, the Platform, WinClass Online Classroom and the service of WinClass, you must provide access to your computer’s webcam and microphone. We will use them to record you during the entire lesson (Class Playback). We store recorded lessons for quality assurance purposes, to review the tutors’ teaching, for training purposes, for reasons of safety and child welfare, and for participants to revise previous classes. The storage period for the recording on our server is 30 days, or state by us otherwise.


Our website uses cookie technology. Date related to your activity on our Website will be tracked by cookies. We store certain information from your browser using cookies. A cookie is a piece of data stored on the user’s computer tied to information about the user. We use session ID cookies to confirm that users are logged in. If you do not want information collected through use of cookies, there is a simple procedure in most browsers that allow you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you certain features available on the Website.

How does WinClass use the collected information

In general, WinClass collects, holds, and uses your personal information for the purposes of providing goods and services to you. We may use your contact information to send you notifications regarding new services offered by our Company that we think you may be interested in. Our Company may also send you service-related announcements from time to time through the general operation of our service and platform.

Profile information is used by our Company to be presented back to and edited by you when you access the Website and Platform and to be presented to other users. In some cases, other users may be able to supplement your profile, including by submitting comments (which can be deleted by you).

Our company may use or share aggregate or anonymous data collected through our service, including Activity Data, for purposes such as understanding or improving the service.

How does WinClass share your personal information with third-parties

A couple of laws require the provision of personal information to third-parties, including the Corporations Act 2001. The precise information required to be provided will vary depending on the circumstances requiring disclosure of that information. WinClass may also use or disclose personal information about you to avoid, lessen or prevent a serious emergency or crime. If we use or disclose personal information about you in those circumstances, we will produce a written record of such use or disclosure.

In some instances, we may be required to disclose personally identifiable information in response to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. Additionally, we may share account or other personally identifiable information when we believe it is necessary to comply with the law, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through our service or platform or using our Company name, or to prevent imminent harm. This may include sharing personally identifiable information with other companies, lawyers, agents, or government agencies.

WinClass is also available for use by students and tutors outside Australia. Our Company may therefore disclose personal information in course of providing the Website and the Platform as well as its functionality, our Online Classroom, and services to persons in other countries.

If the ownership of all, or substantially all, the Company business, or individual business units or assets owned by the Company that is related to the services, the Platform, and the Website, were to change, your personally identifiable information may be transferred to the new owner. In any such transfer of information, your personally identifiable information would remain subject to the Terms and Conditions in force at the time of the transfer of ownership.

Updating or deleting your personal information

You have all the right to delete your account with our Company by following the instructions available through our website. After your account is deleted, we will retain aggregate or anonymous data collected through our Website and service, including Activity Data, which may be used by our Company for training and record purposes.


WinClass Website and service may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage users to be aware when they leave the Service to read the privacy statements of other websites that collect personally identifiable information. This Privacy Policy applies only to information collected by our Company via our Website and services.

Information security

Our Company has implemented administrative and technical safeguards it believes are sufficient to protect the confidentiality, integrity, and availability of your Testing ID, User Photo, access credentials, and WinClass results. However, we believe that a determined attacker with sufficient resources could defeat those safeguards and may, as a result, gain access to the information we seek to protect.

Do not track

The Website is not designed to respond to “do not track” signals sent by some browsers.


This agreement was originally written in English (AU). To the extent any translated version of this agreement conflicts with the English version, the English version prevails.

Contact us

To understand more about our Privacy Policy and Cookies Policy, access your information, or ask questions about our privacy practices or issue a complaint, please contact us at

Last revised on 28 August 2021
Copyrights 2021. All rights reserved

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